Good question! For starters, the annual cost of a full-time senior-level designer now exceeds $100,000, plus recruiting/onboarding costs, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all time, so you're stuck paying for time you aren't able to utilize. With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying when you have work available.

Once subscribed, you're able to add as many learning design requests to your queue as you'd like. We'll deliver them one at a time.

Great question! Our subscription operates on a monthly billing cycle, so charges occur on the same day each month. If you need to cancel your subscription—for any reason—here’s how it works: Canceling Your Subscription: If you cancel your subscription, say on day 20, we won’t issue a refund for the unused days, and all project work will automatically pause. However, if your project needs to continue until the end of the current cycle, just email us right after and we'll ensure your work continues seamlessly until the cycle ends. Restarting Your Subscription: Restarting your subscription is straightforward. Simply repurchase the memberrship via jaxonlearning.com, if you use the same email address, we'll reuse the previously used Trello board. During a cancelation, we securely save all your ongoing work and Trello board for 60 days, ensuring you can pick up right where you left off with no additional charges until you decide to resume. Important Note: If the subscription isn't resumed within 60 days after canceling, the Trello/project board and all files will be deleted. Should you choose to subscribe again after this period, you will be subject to the current subscription rates, which may reflect any price adjustments. This process gives you full control and flexibility over your subscription, ensuring that you can manage your resources effectively without worrying about losing your progress.

Absolutely, we focus on maintaining agility and efficiency in our services. Here's a quick rundown of what we typically do not cover: Heavy/Complex Interactions: While we strive for impactful learning experiences, extremely complex interactions can be quite time-consuming. We find that simpler solutions often meet learning objectives more efficiently. However, we can consider tackling more complex projects if they're broken down into smaller, manageable requests. Custom Programming and Coding: Our expertise is in crafting engaging eLearning content, not in extensive programming or deep coding tasks. These types of projects can require a disproportionate amount of time and resources, which may not always align with the desired impact or efficiency. Storyboards? Nah. Scripts? Maybe: with our agile and MVP approach, there's no need to create storyboards. Instead, we quickly create a 1st draft and send it to you for your feedback and we'll make iterations as necessary. Also, we can probably work with your storyboard BUT if it has complex interactions, they may be kicked back asking to break it down into smaller tasks. Regarding scripts, customers (you) usually provide that. If you need us to create a script from scratch on a given topic, we're probably going to use AI to help generate this. We'll share it with you and we can then go through revision/validation/iteration cycles. In-Person or Virtual Instructor-Led Training (Non-eLearning): Our core strength is in developing digital learning materials. Traditional instructor-led training (ILT) or virtual instructor-led training (VILT) is generally best managed within your own organization. However, we can definitely support you by developing eLearning courses that complement your in-person or virtual training sessions. Legal and Compliance Projects: While we can develop training materials focused on legal and compliance topics, the content or scripts need to come from you. It’s crucial that your legal team reviews and approves these materials. Jaxon Learning LLC will ensure that the training adheres to your specifications, but we are not responsible for the legal accuracy or compliance of the content. Each of these areas has its nuances, and we're here to discuss how we might accommodate your specific needs within our scope of expertise.

Navigating LMS compatibility can be tricky, as each system has its unique specifications. We design our courses to be broadly compatible, focusing on low to medium interactivity levels to ensure a higher likelihood of seamless integration across various LMS platforms. To best serve your needs, we recommend providing any known limitations of your LMS upfront. If you encounter any compatibility issues or if adjustments are needed, simply let us know. We’re here to make the necessary modifications to ensure your course functions smoothly within your LMS environment.

Jaxon Learning is predominantly a one-person operation. As the creator and founder, I handle the majority of our projects personally, ensuring that you receive dedicated, consistent service directly from the source of the company's vision. For specialized tasks that align with our capabilities, I collaborate with a trusted network of talented designers. This collaboration allows us to meet specific eLearning needs with the highest standards.

We primarily use industry-leading tools like Articulate Storyline and Rise 360, Vyond, Adobe Creative Cloud, Canva, and other content development software.

Requesting projects is flexible with Jaxon Learning. You can submit requests through Trello, which you'll get access to once purchasing your subscription. There, you can share notes, documents or even send us a quick video briefing if that’s more your style. If it can be shared or linked on Trello, we can work with it.

No worries! Just like many successful companies, we embrace an agile approach. We start by getting a Minimal Viable Product (MVP) out quickly. This initial version can help you gather feedback early in the process, allowing us to make necessary adjustments right away. We’re committed to refining and improving the work until you’re delighted with the results, provided your subscription remains active. So, rest easy knowing we’re on this journey with you every step of the way!

That’s perfectly fine! Whether it’s launching an initial MVP or needing a single, specific eLearning solution, we’re here to help. After delivering your request, you might want to review it with stakeholders and gather feedback. Depending on your needs, this process could be quick or extend over several weeks. The flexibility of our service means you can pause your subscription once we've fulfilled your request and resume it only when new needs arise. There's no obligation to continue paying if your requirements are met within the first month. For important details on how pausing works, check out our Q&A on subscription pauses (including the fact that paused subscriptions means we pause production unless we're notified).

We strive to ensure high-quality and tailored solutions for each of our clients, which means we do not offer refunds once work has begun. However, we are committed to your complete satisfaction. If you're not happy with the designs, we're here to revise and refine the project to meet your needs, as long as your subscription is active. Our goal is to ensure you receive the value and quality you expect from our services. About "effectiveness," what we like to say is "you worry about ensuring the course content will be effective, and leave the development to us." We make the assumption that you did or are doing a proper needs analysis and the info you provide us will steer the learners towards the end goal. So course "effectiveness" is on you.

On average, most requests are completed within 5 business days. However, most complex requests or large courses can take longer. If needed, break up large projects into smaller deliverables in the project board.